Camera Health Monitoring System (CHMS)

Yes. CHMS supports analog cameras connected through DVRs, hybrid DVRs, and IP cameras via NVRs. It monitors the recording device and stream health regardless of camera age or manufacturer. Any system accessible via RTSP, HTTP, or ONVIF can be monitored.

CHMS monitors camera health parameters — not video content. It checks metrics like FPS, bitrate, focus score, and device status without recording or storing footage. All data is encrypted in transit and at rest, with role-based access controls and detailed audit logs for compliance.

CHMS can be deployed across a typical 100-camera site in under 48 hours. The auto-discovery feature detects cameras via ONVIF, maps them to zones, and begins baselining immediately. Multi-site rollouts scale linearly — no additional configuration per site.

CHMS generates automated compliance reports showing camera uptime SLAs, recording gap analysis, and tamper incident logs. These audit-ready packs satisfy regulatory requirements for industries like banking (RBI guidelines), retail, and critical infrastructure where continuous surveillance evidence is mandatory.

Yes. CHMS integrates natively with Zoho Desk, Jira, and ServiceNow. When an issue is detected, a ticket is auto-created with full diagnostic context — device details, site location, probable cause, and last-known snapshot. Custom webhook integrations are also supported for any ITSM platform.

CHMS uses AI-powered baseline comparison to detect tampering. During setup, each camera's normal field of view, focus quality, and framing are recorded as a baseline. The system then continuously compares live feeds against this baseline, detecting physical tilt, lens obstruction, defocus, spray attacks, and scene changes within seconds. Alerts include annotated snapshots showing exactly what changed.

Traditional NVR monitoring only checks if the recorder is online — it cannot detect camera-level issues like blur, angle drift, or partial obstructions. CHMS monitors the full chain from NVR to individual camera streams, analyzing video quality metrics (FPS, bitrate, focus score) and visual integrity (scene change, tampering, blackout). This end-to-end approach catches 70% more issues that NVR-only monitoring misses.

Yes, CHMS is built for multi-site deployments. A single dashboard provides visibility across all locations with site-level, zone-level, and camera-level health views. You can compare uptime across sites, identify underperforming locations, and generate per-site compliance reports. Enterprises with 100+ sites use CHMS to manage their entire CCTV estate from one centralized platform.

CHMS sends context-rich alerts via Email, SMS, WhatsApp, and Slack with device details, site location, last-seen status, and probable cause. Alert policies are configurable — you set thresholds, escalation chains, and suppression rules to avoid alert fatigue. Alerts can auto-create tickets in Zoho Desk, Jira, or ServiceNow with full diagnostic context for the support team.